Thanks to Tim Waters via LinkedIn Goups for the great thought-starter Question!
1) Be sincere and respectful when employees engage you.
2) Determine their PASSION, then allow them more degrees of freedom and discretion in that area.
3) Join them in their world. Have huddles in their space. Be present where the action is.
As managers and executives it’s easy to listen to an employee’s ‘issue’ and think- ”Well that’s about the most unimportant thing that I have heard and I’m not going to waste my time on it.” But in the employee’s world that issue or need just might be the speed bump that keeps them from running the process profitably. Listen and respect what they have to say to you, if they have taken the time to share it with you, it is important to them.
How can we not trust someone with what we know is their passion? Letting someone operate at their highest and best use is win-win-win for all involved. It’s what the folks in the Pentagon refer to as a “Force Multiplier.”
Being a presence on the shop floor means that you have more and better information. And that you are approachable, that you care.
WARNING: If you are in our space and aren’t wearing the Personal Protective Equipment that you make us wear, you will lose our engagement because of the hypocrisy. Show us that you are one of us by your actions, not just your words.
Employee engagement is powerful. What tips would you like to share to help us better engage with each other at work and in the shop?